3 hour workshop session with Natalie Woo who is the founder and main trainer with New Training. The course involves presentations, Q&A, discussion, group work on typical scenarios faced by Committee members.
Saturday 25th April 10.30-1.30pm Venue: Northleigh Road Allotments, Ward End, B8 2QL
Total Cost £15.00 including refreshments. (£10 non-returnable deposit required. Places transferable.)
Let the secretary know any training topics you would like covering.
Overview
This training is designed to support volunteer committee members to feel more confident,
fair, and consistent when dealing with:
- Difficult conversations
- Complaints and grievances
- Rule breaches and interpersonal conflict It recognises that:
- Committee members are volunteers, not professionals
- Conflict on allotment sites is common and often emotional
- How issues are handled matters just as much as the outcome
The Workshop will cover
- Challenging situations on the allotment sites
- The Role of the Committee in Problem-Solving
- Transparency, consistency, documentation
- Complaints, grievances, rule infringements and friction – interpersonal stuff
- Relevant Legislation & Rules (Equality Act + Conduct) – harassment, discrimination, banter, discomfort, Allotment Rules on conduct and behaviour
- Assertive Communication Skills: boundary setting, using neutral language, staying fact based, active listening, de-escalation
- Handling Complaints & Grievances
- Recording & interviewing basics
- Dealing with scenarios such as:
- Complaint about neighbour’s behaviour (harassment claim)
- Rule infringement (plot maintenance / abandoned plot)
- Complaint against Committee member (power dynamics)
- Visitor behaviour issue (public vs tenant rights)Conflict between two tenants (committee as mediator)
Outcomes. At the end of the session, participants should be able to:
- outline committee steps for complaints/grievances
- identify harassment & discrimination
- recognise common conflict causes
- demonstrate responsibility-taking
- apply win-win approaches on site
New Training is a Community Interest Company (CIC) offering a full and varied range of accredited and non-accredited training courses in the private and voluntary section. Based at Unit 2, 193a Streetly Road, Birmingham, B23 7AH, it can deliver workshops at the Brandwood Centre in Kings Heath (B14 6RP)
Courses include Health and Safety, First Aid, Food Safety, Understanding Mental Health,
Safeguarding, Bespoke training for community organisations at their own venues.